Article 1 – Preamble
Theses general terms and conditions were translated from French to English in order to facilitate the reading by English speaking customers. These general terms and conditions have no legal force and serve for information purpose only. One should refer to the French version of theses general terms and conditions for legal concerns.
These terms and conditions are concluded, on the one hand, by the company Livescope, SPRL, whose head office is located at Place Eugène Flagey, 18 1050 Brussels registered in Belgium under the number 0703969580 hereinafter referred to as “the seller”, “Livescope” or “us” and, on the other hand, by any natural or legal person wishing to make a purchase, rental or booking on the website www.livescope.be , hereinafter referred to as “the buyer” or “the customer”.
These general terms and conditions are also applying to the buyer’s visit to all the places proposed by Livescope where the buyer can try experiences in virtual reality. They also apply to all the situations in which Livescope provides a service on behalf of the buyer, including the installment of a virtual reality booth.
The acquisition of a good or a service through this site or through any other contractual agreement with Livescope implies an unconditional acceptance by the buyer of these terms and conditions.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.
The seller reserves the right to modify his terms and conditions and the content of his website www.livescope.be at any time without notice. In this case, the conditions applicable will be those in force on the date when the buyer has made a reservation, purchase, rental or signed a service contract with Livescope.
Article 2 – Products and services provided by Livescope
Livescope proposes virtual reality activities for individuals or businesses.
Livescope also rents virtual reality equipment for those same customers.
Livescope is putting a lot of care into providing diverse and qualitative virtual reality experiences. We perform a rigorous selection of the virtual reality experiences that we propose and we use the most advanced hardware technologies.
Livescope’s concept focuses on the following values: friendly atmosphere, fun and discovery. To guarantee this, a virtual reality organizer accompanies each group.
Companies can contact Livescope to set up and run one or more virtual reality stands as part of their events.
Finally, we provide a set of services related to virtual reality such as application development or 360 ° video production. For these services, Livescope acts as an intermediate and works with partners.
Article 3 – Bookings
The buyer must be at least 18 years old to make a booking on the Livescope website.
All the bookings need to be done via the website except when in it specified to contact Livescope.
As part of the booking, the buyer will be asked to enter personal information. In particular: his name, his email and his telephone number. In order for the booking to be processed in the best conditions, the buyer must ensure that the information introduced is correct.
The reservation is final when the payment is made. The buyer will receive a confirmation by email.
A reservation entitles you to a 1 hour session of activity within a specific schedule. In case of delay, the buyer will not be able to claim a modification of the schedule or the price. Example: in the event of a delay of 10 minutes in the context of a session from 17h to 18h, the activity will begin at 17h10 and will end at 18h. The price of the session will remain the price applied for one hour of activity.
Given that the sessions proposed by Livescope are individualized, we also cordially invite our customers not to come too much earlier than the schedule.
Note on Team Building activity:
The buyer will ensure that the number of people communicated during the reservation is identical to the number of people present during the activity. If the number of participants is less than the number of people communicated, the price difference will not be refunded.
Article 4 – Vouchers
The Livescope website offers the opportunity to purchase vouchers for virtual reality sessions.
The vouchers are valid for a period of 6 months from the date of purchase.
Vouchers cannot be refunded in cash.
Article 5 – Price
When it is not specified, the prices of the services displayed on the site are indicated in Euros, all taxes included (VAT and other applicable taxes).
The seller reserves the right to change the prices at any time. However, the prices applicable to a reservation or an order are those in effect at the time of confirmation of the latter.
Once the reservation is confirmed, no refund or cancellation will be accepted.
Article 6 – Internal order rules in the premises of Livescope
Drinks and food are not accepted at our premises.
The customer as well as the participants that were registered by the customer will follow the instructions of the organizer.
Livescope reserves the right to stop a session for a participant if the organizer judges that he does not cooperate with the safety instructions, that he is unfit or that he does not respect the premises or the equipment. In these undesirable circumstances, the price of the virtual reality session will not be reimbursed.
In the event that a participant damages Livescope equipment or premises, we may incur the participant’s civil or professional liability and charge the participant for the damaged equipment.
Article 7 – Security and Liability
The buyer is responsible to make sure that all the participants that he registers, invites or exposes to a virtual reality session through Livescope are fit.
We draw the attention of the buyer to the following points:
Livescope does not allow children under 12 to participate to the Stargate or Holodeck activities.
Children between 7 and 12 years old can participate if the following conditions are met :
– The activity needs to happen in The Lounge.
– The children needs to take regular pauses and should not stay more than 15 minutes in a row in the headset. This happens naturally in the Lounge when more than 2 people are participating.
– The parents or any responsible person needs to be present during the activity.
Livescope informs about the possibility, in very rare cases, of dizziness or headaches during the virtual reality experiments or in the hours following the end of the experiments.
Virtual reality experiences can affect the perception of space. Livescope recommends players not to participate in more than one game session per day. Virtual reality experiments are not suitable for people with epilepsy or neurological disorders.
In case of inconvenience due to any virtual reality experience, we recommend the participants to inform the organizer and to stop the experience.
In addition, Livescope informs players of the risk however limited of falling during the game session.
In any case, Livescope is not responsible for any health issues, bodily injury or material damage caused directly or indirectly by the proposed virtual reality experiences or by inappropriate use of the game or for not having followed the safety rules communicated by the Livescope organizer.
Article 8 – Rental of Virtual Reality Equipment by Individuals
The rental of virtual reality equipment is done by phone or email.
A rental agreement will be issued by the seller. The buyer must provide a signed copy of the contract for the rental to be effective.
Prior to the rental, Livescope will ask the buyer to provide a deposit equivalent to 100% of the purchase value of the equipment. This deposit will be refunded when the equipment will be returned in original condition.
If the rented equipment is not returned in original condition, Livescope reserves the right to use all or part of the deposit to restore the condition of the equipment through repair or purchase new equipment.
Payment of the rental must be made in advance.
In no case can Livescope be held responsible for any bodily injury or material damage resulting from the use of its equipment by the customer.
All the provisions of these general conditions apply. We draw special attention to Article 7.
Article 9 – Rental of Virtual Reality Equipment by Businesses
The rental of virtual reality equipment is done by phone or email.
A rental agreement will be issued by the seller. The buyer must provide a signed copy of the contract for the rental to be effective.
If the rented equipment is not returned in original condition, Livescope will charge a price equivalent to the purchase price of the equipment to the customer.
Payment of the rental shall be made within the 10 days that follow the date of the invoice.
In no case can Livescope be held responsible for any bodily injury or material damage resulting from the use of its equipment by the customer.
All the provisions of these general conditions apply. We draw special attention to Article 8.
Article 10 – Rental and animation of a virtual reality booth
The reservation of a virtual reality booth is done by phone or email.
Following the reservation, a contract will be issued by the seller. The buyer must provide a signed copy of the contract for the rental to be effective.
An advance of 25% of the total price is required upon signature of the contract.
Payment of the service shall be made after the event within the 10 days that follow the date of the invoice.
In no case can Livescope be held responsible for any bodily injury or material damage resulting from the use of its equipment by the customer or by the users present on the site of the booth.
If the stand is animated by Livescope, the organizer is committed to giving clear instructions and the best caution so that the use of equipment is done in the safest conditions.
All the provisions of these general conditions apply. We draw special attention to Article 7.
The buyer will be held responsible for damage to equipment caused by the negligence of users of the virtual reality stand, by the organizers of the event or by any other persons present on the premises outside the Livescope team.
Article 11 – Use of the Website and Liability
The seller cannot be held liable for any damage resulting from the use of the Livescope website (www.livescope.be) or Internet network in general such as loss of data, intrusion, viruses, service breakdown, or other involuntary problems.
Article 12 – Intellectual property
All elements of the seller’s site are and remain the exclusive intellectual property of Livescope.
Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site including software, visual or sound. Any simple link or hypertext is strictly prohibited without the prior written consent of the seller.
Article 13 – Personal data
All the necessary personal data for the processing of a reservation or an order are kept by the seller or his collaborators and can be transmitted to the companies with which the seller or his suppliers collaborate, when such communication is necessary for the treatment of the booking or order.
The buyer also authorizes the seller to use these data to compile statistics to improve his site, the goods and the service that he offers.
This information may also be used to allow the dissemination, by any means of communication, of information relating to the commercial activities of the seller to his customers.
The seller finally keeps the personal data to facilitate the bookings and subsequent orders.
The seller agrees for the rest not to disclose the information he has to another company or another company.
The data kept by the seller can be requested at any time and corrected on request
Article 14 – Evidence
The parties accept the electronic means of proof (for example: email, computer backups, …) within the framework of their relations
Article 15 – Dispute Resolution
These conditions of sale are subject to the Belgian law.
In case of dispute, the courts of the registered office of the seller are competent, except for binding public order provisions.